Answers You Can Trust — Before We Ever Step Inside Your Home

First, ensure everyone is safe and out of harm's way. If it's safe to do so, turn off the water source or electricity. Document the damage with photos and videos for insurance purposes. Then call us immediately — we're available 24/7 and can guide you through the next steps while dispatching a team to your home.

It depends on the type and extent of damage. We'll assess this during our initial visit and give you an honest answer. Safety concerns include structural damage, electrical hazards, mold growth, or hazardous materials. If there's any risk, we'll help you make temporary arrangements and get to work making your home safe again.

For emergencies, we typically arrive within 60-90 minutes throughout South Florida. We maintain crews on standby 24/7, 365 days a year. When you call, you'll speak with a real person who can dispatch help immediately — not an answering service.

Absolutely. Our first priority is always to stop the damage from spreading. This includes water extraction, board-ups, roof tarping, and setting up containment barriers. We bring industrial equipment to every emergency call so we can take action the moment we arrive.

Yes, in most cases. Water damage can lead to mold growth within 24-48 hours. Fire and smoke residue becomes harder to remove over time and can cause permanent staining. The sooner we can begin mitigation, the more we can save — and the lower your overall restoration costs will be.

Yes, completely free with no strings attached. We'll come to your home, assess the situation, and give you an honest evaluation. Even if you decide not to move forward with us, you'll walk away with useful information about your home's condition. There's no obligation and no pressure.

Yes, we work with all major insurance carriers and have extensive experience navigating the claims process. We can document damage, provide detailed estimates in insurance-preferred formats, and communicate directly with your adjuster. We make the process as smooth as possible so you can focus on your family.

We'll be upfront about what your policy is likely to cover based on our experience. If there's a gap, we'll discuss your options and help you prioritize what's most important. We also offer flexible payment arrangements for portions not covered by insurance. Our goal is to find a solution that works for your situation.

No. We provide detailed, itemized estimates before any work begins. If we discover something unexpected during the project that affects the cost, we'll stop and discuss it with you before proceeding. You'll never receive a surprise bill. Transparency is a core part of how we do business.

For insurance claims, we typically work directly with your carrier. For other projects, we structure payments around project milestones — never requiring large upfront deposits. We accept multiple payment methods and can discuss financing options for larger remodeling projects. We'll explain everything clearly before you commit.

Yes. We hold a Florida General Contractor license and carry full liability insurance and workers' compensation coverage. We also maintain specialized certifications for mold remediation, asbestos abatement, and lead paint removal. We're happy to provide documentation upon request.

Over 30 years. We've been serving South Florida homeowners since 1993. In that time, we've completed thousands of restoration and remodeling projects — from minor repairs to complete rebuilds. Our experience means we've seen it all and know how to handle whatever your home needs.

Absolutely — residential homeowners are the heart of our business. While we also serve commercial and government clients, we take special pride in helping families protect and improve their homes. We understand the personal nature of working in someone's living space and treat every home with care.

We combine emergency response capability with remodeling expertise — so you get one trusted team from crisis to completion. We're family-owned, locally operated, and genuinely invested in our community. We don't subcontract critical work, communicate clearly throughout every project, and stand behind our work. Our reputation is built on doing the right thing, every time.

Yes. We stand behind our workmanship with written warranties. The specific terms depend on the type of work performed — we'll explain exactly what's covered before your project begins. If something isn't right, we'll make it right. Your satisfaction and your home's safety are our priorities.